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2. Provide technical support and guidance to after-sales and production departments, and effective collaboration among departments
3. Responsible for organizing the formulation and implementation of strategic planning for technology development, new product R&D planning, and implementation of technology improvement projects, and supervising their execution
4. Guide and participate in the company's new product demand analysis and outline design, organize and participate in technical research
5. Responsible for organizing and reviewing process planning, personnel division of labor, resource coordination, progress control, quality control, risk control, and cost control during product realization
6. Responsible for analyzing and summarizing the experiences and lessons learned during the R&D process, sorting out the important results of each project, and forming an internal resource library
7. Responsible for managing and formulating product R&D direction and content, and responsible for product-related technical decisions and technical solutions
8. Responsible for the construction and management of the company's technical R&D team
9. Complete other tasks assigned by superiors
2. Proficient in the entire process of product software and hardware development;
3. Be familiar with embedded software development and circuit board design, analog and digital circuit design, single-chip microcomputer programming technology, serial communication and other interface technologies, and pay attention to the role and mutual cooperation of each link in the development;Job Responsibilities:
1. Responsible after-sales maintenance, debugging, etc. of the company's products;2. Provide technical support to customers to ensure that they can use and maintain the products correctly;
3. Respond to customers’ after-sales requests promptly and solve technical problems encountered by customers during product use;
4. Collect customer feedback and communicate with; internal. Collaborate with the team to continuously improve product quality and service level;
5. Submit work reports regularly to record service status and customer feedback.
2. More than 1 year of relevant work experience, those with after-sales work experience in the same industry are preferred;
3. Be familiar with the installation, commissioning and maintenance process of related products;
4. Good communication skills and customer service awareness, able to handle customer complaints and suggestions;
5. Able to adapt to business trips, strong stress resistance and problem-solving skills;
6. Be willing to try new things.
Job Responsibilities:
1. Responsible for maintenance of the company's pricing system;2. Responsible for sales contract improvement;
3. Responsible for project reporting, establishment and maintenance of CRM;
4. Responsible for updating and organizing customer information;
5. Complete other tasks assigned by superiors.
1. Full-time college degree or above, major in English preferred;
2. 1-3 years of work experience, sales experience in the instrument industry preferred. Outstanding fresh graduates are also acceptable;
3. Proficient in using office software such as Excel and Word, with good documentation writing habits and excellent English reading ability;
4. Clear thinking, good communication skills, learning ability, and strong organizational skills;
5. Positive attitude towards work, strong sense of responsibility, team spirit, and ability to handle pressure;
6. No need for business travel.